"I specialize in guiding you towards a definitive path to achieve customer success and exceptional maturity programs".
Strategically collaborating, I specialize in crafting pathways to success for businesses, where the ultimate goal extends beyond mere customer retention to encompass their renewed dedication, expansion, and the cultivation of profoundly satisfying 'wow' experiences.
With a rich and diverse professional background as a Customer Success Leader, I have honed my expertise in Customer Experience while representing companies headquartered in the United States and facilitating their expansion into the dynamic Latin American market. My portfolio encompasses the successful management of customers spanning the United States, Europe, the Middle East, Africa, and Latin America. Leading teams dedicated to serving these regions has further fortified my ability to navigate their unique nuances.
Notably, I hold a prestigious Customer Experience Certification and boast a formidable proficiency in data analysis, which equips me with invaluable tools for optimizing customer engagement strategies.
Beyond my professional pursuits, I embrace the multifaceted roles of a dedicated mother and an ardent ballet enthusiast—albeit a humble one. As an active member of FAME (Argentina Forum for Executive Women), I've recognized the profound impact of community building and the empowerment engendered by Diversity, Equity, and Inclusion (DEI) initiatives since 2022. My aspiration is to present my son with a multifaceted image of his mother—one that encompasses her roles as a nurturing parent, partner, friend, sister, and a highly skilled professional.
I am an avid traveler and an enthusiast of skiing. Each year, my husband, Lucho, our young son, Oliver (who is still mastering the art of skiing), and Lucho's children embark on a skiing adventure. Our modern family dynamic is a source of immense joy and inspiration.
Collectively, these diverse facets of my life journey converge to define the person I am today—passionate, unwaveringly committed, and dedicated to the art of customer delight. I am wholeheartedly enthusiastic about assisting you in unveiling the optimal path for your business.
