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I've been there…
I was the success manager just focused on adoption through usage
As a leader I tried to scale the team with splitting them in 2 main roles:
1 more strategic oriented and 1 more technical and usage adoption centric
and I FAILED!
Let me help you to build a Customer Success Strategy and Department that creates real value to your customers and why not also influence the product!
"You have to identify your unique skills, what makes you different from others, focus on all your customer use cases and start to create value and improve your proposals according to that."
Naty von Oertel
Get the content you need, just when you need it
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